Director of Finance & Administration

Reports to: Executive Director

Supervises: other finance, administrative, or operations staff/contractors as assigned

Status: Full-Time, Exempt

Salary: $85,000-$95,000 annually

Position Summary

The Director of Finance & Administration provides leadership for the financial health, administrative infrastructure, and organizational operations of Help & Hope Center. As a member of the senior leadership team, the Director oversees finance and accounting, human resources and benefits administration, facilities, information technology vendors, organizational risk management, and Treasures Thriftique revenue.

Help & Hope Center manages approximately $2.5 million in annual cash revenue and significant contributed goods, including donated food and merchandise, bringing total annual revenue and support to approximately $5.5 million. The Director ensures that the financial implications of these cash and in-kind resources are accurately accounted for and reported while partnering with program and retail leaders responsible for day-to-day management of contributed goods and inventory.

This is a hands-on leadership position requiring both strategic financial leadership and practical operational management. The Director works closely with the Executive Director, leadership team, Board of Directors, Finance Committee, external auditors, and organizational partners to ensure Help & Hope Center has the financial and operational capacity necessary to advance its mission.

Essential Responsibilities

Finance & Financial Strategy

• Serve as the organization’s senior financial leader and strategic partner to the Executive Director, leadership team, and Board.
• Lead annual budgeting, financial forecasting, cash-flow management, and long-range financial planning.
• Oversee accounting functions including accounts payable and receivable, reconciliations, general ledger activity, revenue recognition, and month- and year-end closing.
• Prepare timely financial statements, forecasts, budget-to-actual analyses, and management reports.
• Ensure appropriate accounting for contributions, grants, contracts, earned revenue, restricted funds, and significant in-kind contributions.
• Maintain effective internal controls, accounting policies, authorization procedures, and segregation of duties.
• Coordinate the annual audit or financial review, Form 990 preparation, and other required financial filings.
• Manage banking relationships, organizational reserves, investments, and cash-management practices.
• Support program and development staff with grant budgets, financial reporting, allocation methodologies, and funder requirements.
• Provide clear financial analysis to leadership and the Board, identifying emerging trends, risks, and opportunities.

Contributed Goods & Inventory Financial Oversight

Help & Hope Center receives significant donated food and merchandise. Operational responsibility for receiving, tracking, managing, and safeguarding these goods rests with the managers responsible for those functions. The Director provides financial oversight and consultation to ensure contributed goods are appropriately reflected in organizational financial systems.

• Maintain accounting policies for the recognition, valuation, documentation, and reporting of contributed goods.
• Partner with the Director of Programs and Food Bank Manager regarding financial reporting for donated food and program-related goods.
• Partner with the Treasures Thriftique Store Manager regarding financial reporting for donated merchandise and retail inventory.
• Advise managers on internal controls and documentation practices while respecting their responsibility for day-to-day inventory management.
• Review contributed-goods information for consistency and appropriate reconciliation to financial records.
• Maintain appropriate financial documentation and audit trails and coordinate related reporting with external auditors.

Human Resources & Benefits Administration

• Oversee administrative processes supporting onboarding, payroll coordination, benefits administration, personnel records, and offboarding.
• Serve as the primary liaison with payroll, benefits, retirement, insurance, and other HR-related vendors.
• Coordinate annual benefits enrollment and assist employees in navigating benefit programs.
• Maintain personnel records and HR documentation consistent with organizational policies and applicable requirements.
• Support the Executive Director and supervisors in maintaining consistent HR policies, procedures, and employment practices.
• Coordinate updates to the employee handbook and personnel policies in consultation with appropriate legal or HR advisors.
• Support compensation planning and provide financial analysis related to staffing, salaries, and benefits.
• Maintain appropriate confidentiality regarding employee information.

Facilities, Technology & Operations

• Oversee facilities administration and coordinate maintenance, repairs, capital needs, security, utilities, and facilities vendors.
• Manage organizational insurance coverage and support broader risk-management activities.
• Oversee relationships with outsourced IT and technology vendors.
• Coordinate technology purchasing, equipment replacement, software licensing, user access, and technology inventory.
• Partner with IT providers to maintain appropriate cybersecurity, data backup, access-control, and business-continuity practices.
• Manage major administrative vendor relationships and contracts, evaluating cost, service quality, and organizational needs.
• Maintain appropriate operational policies, procedures, records, and systems.

Treasures Thriftique

• Partner with the Store Manager to establish annual revenue, expense, margin, and operational goals.
• Review store financial performance and provide analysis of sales, expenses, staffing, and overall financial contribution.
• Advise the Store Manager regarding financial controls for point-of-sale activity, cash handling, deposits, purchasing, donated merchandise, and inventory.
• Evaluate the financial implications of significant pricing, staffing, operating, promotional, and capital decisions in partnership with the Store Manager.
• Support the store’s annual budget and longer-term business strategy.
• Ensure Treasures Thriftique’s financial practices are integrated with organization-wide accounting, budgeting, audit, and internal-control systems.

Organizational Leadership

• Serve as an active member of the senior leadership team and contribute to organizational strategy and decision-making.
• Translate financial and operational information into clear recommendations for colleagues and Board members.
• Identify financial, personnel, facilities, technology, and operational risks and recommend appropriate responses.
• Foster a culture of accountability, transparency, collaboration, and responsible stewardship.
• Staff the Board Finance Committee and support effective financial governance.
• Manage employees, contractors, and vendors within the Director’s portfolio, establishing clear expectations and monitoring performance.
• Work collaboratively across departments to ensure administrative systems effectively support program delivery and community service.

Qualifications

Required

• Bachelor’s degree in accounting, finance, business administration, nonprofit management, or a related field, or an equivalent combination of education and relevant professional experience.
• At least five years of progressively responsible experience in finance, accounting, operations, administration, or related organizational leadership.
• Demonstrated experience with budgeting, financial reporting, forecasting, accounting processes, and internal controls.
• Working knowledge of generally accepted accounting principles and nonprofit financial management.
• Experience overseeing organizational functions such as human resources, employee benefits, facilities, technology, or vendor management.
• Experience supervising employees and managing external vendors or contractors.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to translate financial information for audiences without specialized financial expertise.
• Ability to balance strategic leadership with hands-on administrative responsibilities.
• Commitment to responsible stewardship and the mission and values of Help & Hope Center.

Preferred

• Nonprofit financial management experience, including restricted funds, grants, contributed goods, and nonprofit financial reporting.
• Experience with nonprofit audits and Form 990 preparation.
• Experience supporting a retail operation, social enterprise, food bank, or contributed-goods operation.
• Experience administering employee benefits and working with outsourced HR, payroll, IT, or other professional service providers.
• Experience working with nonprofit boards and finance committees.
• CPA, CMA, MBA, SHRM credential, or other relevant professional certification.

Key Attributes

The successful Director of Finance & Administration will combine financial rigor with practical problem-solving. They will be a systems thinker who can identify opportunities to strengthen infrastructure and reduce organizational risk while making financial and operational information accessible to colleagues.

They will be comfortable with the breadth of a nonprofit leadership role, moving between financial strategy, employee administration, facilities, technology vendors, and retail operations while recognizing when specialized outside expertise is needed. Above all, they will understand that strong financial and operational systems exist to enable Help & Hope Center’s staff, volunteers, and programs to better serve the community.

To apply, please submit your resume and a cover letter outlining your qualifications to robin@helpandhopecenter.org. Cover letters should be addressed to Robin Wood-Mason, Interim Executive Director.